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FutureLink Technologies
GoLiveGram is a flagship innovation from Futurelink Technologies — building the future of digital interaction. Reach out anytime; we read every message.
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Where to send what
Reaching the right inbox first is the single biggest factor in how quickly you get a useful answer. Each address below goes to a different team.
| Your question is about | Write to | Typical reply |
|---|---|---|
| Your account, payouts, verification, boosts or a purchase | support@golivegram.com | 24–48 hours |
| Press, interviews or brand assets | press@golivegram.com | 2 working days |
| Privacy, or a data access or deletion request | privacy@golivegram.com | Within 1 month |
| GDPR rights, for users in the EEA | dpo@golivegram.com | Within 1 month |
| Safety, or content involving a minor | support@golivegram.com — mark it URGENT | Prioritised |
What to include
Nearly every slow support thread is slow because the first message was missing something. Including these up front usually turns a week of back-and-forth into a single reply.
- Your GoLiveGram username, exactly as it appears on your profile.
- For anything involving money: the date, the amount, the payment method, and the reference your bank or UPI app shows.
- For a bug: your device, the app version, and a screenshot or screen recording.
- For a reel, stream or profile: a link to it, rather than a description of it.
- Write from the email on your account where you can — it saves an identity check.
Answers you may not need to wait for
A large share of what reaches support is already documented in more detail than an email reply can reasonably carry.
- “Why am I not earning?” — monetization needs an active badge, 5,000 followers and 10,000 reel views, all at once.
- “What do my credits buy?” — 100 boost credits is roughly 1,000 impressions, and the minimum boost is 50 credits.
- “My payment failed.” — nothing is charged on a failed payment. Retry, or use a different method.
- “Which tier should I buy?” — the tier comparison sets out every share, cap and bundle.