1. Refund Policy

All payments made for digital products and services on GoLiveGram, including verified badges, subscriptions, premium memberships, Gold Talent, Star Talent, and other creator features, are generally non-refundable once the service has been activated or delivered.

Refunds may only be considered in the following situations:

Duplicate or accidental transactions
Payment charged but service not delivered
Technical errors caused by the platform
Unauthorized transactions verified by our team

Refund requests must be submitted within 7 days of the transaction by contacting support@golivegram.com with payment details and account information.

GoLiveGram reserves the right to approve or reject refund requests after reviewing the provided details and verifying the transaction. Approved refunds will be processed to the original payment method within 7–10 business days.

2. Forfeiture of Payments

Payments made for subscriptions, plans, Boosts, promotions, and other paid services are subject to forfeiture as stated in the applicable policy. Where an account is suspended or terminated for a breach of our Terms of Service or Community Guidelines, or where a purchase is found to have been made through fraud, chargeback abuse, or manipulation of the Platform, the following may be forfeited without refund:

Any unused wallet balance, Boost credits, coins or promotional credits
The remaining period of any active subscription, plan or verified badge
Any Boost or promotion that has not yet been delivered
Any accrued but unpaid creator rewards

Forfeiture does not apply to the refund situations listed in Section 1 above, and does not limit any rights you have under applicable consumer protection law.

3. Cancellation Policy

Users may cancel their subscriptions at any time through their respective app store subscription settings. Cancellation will stop future renewals, but the current subscription benefits will remain active until the end of the billing period.

4. Contact Us

If you have questions about this Refund & Cancellation Policy, please contact us at support@golivegram.com.

This policy is published by Futurelink Technologies (operating GoLiveGram).