GDPR Compliance

What is GDPR?

The General Data Protection Regulation (GDPR) is a European regulation that protects the privacy and personal data of individuals within the European Union.

Your Rights Under GDPR

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data
• Right to restrict processing
• Right to data portability
• Right to object to processing

Data Processing

GoLiveGram processes personal data only with your consent and for legitimate purposes. We implement appropriate safeguards to protect your data and ensure compliance with GDPR.

Our Lawful Bases for Processing

Under GDPR we must have a lawful basis for every category of personal data we handle. We rely on the following.

Performance of a contract. Account details, your username, and the content you publish are processed because they are necessary to provide the service you signed up for. Without them there is no account to operate.

Legitimate interests. Security logging, fraud and abuse prevention, and aggregate product analytics are processed on the basis of our legitimate interest in keeping the platform safe and functional, balanced against your rights.

Consent. Optional analytics and advertising cookies, and marketing communications, are processed on the basis of consent, which you may withdraw at any time without affecting processing carried out before withdrawal.

Legal obligation. Transaction and payout records are retained where tax, accounting or anti-fraud law requires it, even after an account is closed.

How Long We Keep Data

We keep personal data only as long as there is a reason to. Account data is retained for as long as the account is open. When an account is deleted, profile data and published content are removed from the live service.

Some records outlive the account by necessity. Payment and payout records are retained to meet statutory financial-record obligations. Limited records relating to fraud, abuse or safety enforcement are retained so that a banned account cannot simply be recreated. Backups are cycled on a rolling schedule, so deleted data may persist briefly in backup copies before being overwritten.

International Transfers

GoLiveGram is operated from India, and our infrastructure and support teams are located there. If you access the service from the European Economic Area, your personal data is therefore transferred outside the EEA.

Where such a transfer takes place we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses with the processors involved, together with technical measures such as encryption in transit and access controls.

How We Respond to Requests

We respond to a verified rights request within one month of receiving it, as GDPR requires. Where a request is particularly complex we may extend that by a further two months, and we will tell you within the first month if that happens.

We will ask you to verify your identity before acting, because releasing or deleting an account's data on an unverified request would itself be a breach. Requests are free of charge unless they are manifestly unfounded or excessive.

If you are not satisfied with how we handled your request, you have the right to lodge a complaint with the supervisory authority in your country of residence.

Data Protection Officer

Our Data Protection Officer is responsible for ensuring GDPR compliance. You can reach them at dpo@golivegram.com

Submit a Request

To exercise any of your GDPR rights, please submit a request to privacy@golivegram.com with your full name, email, and a description of your request.

Data controller: Futurelink Technologies (operating GoLiveGram).